Chapter 2 - Listening

This Chapter about the purpose and craft of listening. We start off in a slum in Caracas in 1996. Architects who put themselves at the service of residents inspired me to revisit my assumptions of greatness. Meanwhile, despite all my best intentions to listen, it proved elusive when in my family, my questions were never quite what they seemed. Most city halls repeat this pattern when they ask citizens for feedback. But some cities take make listening their mission.